Scratch-it Knowledge Base

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Zembula Knowledge Base | Analytics

How do I export a CSV of my Top Users?

To collect all of your top users in a CSV file follow the steps below:

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What security measures does Scratch-it take?

Keeping our customers' data secure is very important to Scratch-it. We go to considerable lengths to ensure that all data sent to Scratch-it is handled securely.  

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What's my email service provider's merge tag for email address?

Merge tags correspond to field data in your email lists, and can be used to insert personalized or dynamic content into your campaigns, signup forms, response emails, and workflow.

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What event information can I view in my reporting dashboard?

Available on your Scratch-it reporting dashboard are a wide array of event details, including:

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How can I view metrics for a specific campaign?

By clicking on the box in the top right hand corner of your analytics dashboard labeled "none selected," you can choose a specific scratch-it and view the individual metrics of that campaign.

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What engagement metrics does my scratching page collect?

From within your analytics dashboard you will be provided with powerful engagement metrics such as:

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How can I view metrics for a specific date?

 By clicking on the calendar icon in the upper left hand corner of your analytics dashboard, you can set a specific date range to view your analytics.

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How do I receive behavioral data in my analytics dashboard?

One powerful piece of your analytics dashboard is the ability to track individual behavioural data while sending emails.

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Why are my redeems less than my uses?

A redeem is anytime a recipient clicks on the call to action button that appears when they have scratched enough interaction points on your scratching page.

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