--- title: Zembula Knowledge Base description: Zembula's Knowledge Base. In-depth articles and images to help answer your Zembula questions. --- [![Scratch-it Knowledge Base](https://info.zembula.com/hs-fs/hubfs/Knowledge_Base/KBlogo.png?t=1440712571647&width=614&height=75&name=KBlogo.png)](http://help.scratch-it.com/faq) ## How can we help you today? - [FAQ](http://help.scratch-it.com/faq) - [Scratching Page](https://info.zembula.com/kb/topic/scratching-page) - [Email Builder](https://info.zembula.com/kb/topic/email-builder) - [Analytics](https://info.zembula.com/kb/topic/analytics) - [Integrations](https://info.zembula.com/kb/topic/integrations) Knowledge Base ## [How do I get started with Scratch-it?](https://info.zembula.com/kb/how-do-i-get-started-with-scratchit) Welcome to Zembula! We're excited to have you onboard and can't wait to see your first Scratch-it experience. In just a few steps, you will easily create and share your Scratch-it with friends, family or coworkers. Ready? Great! Let's get started! [Read More](https://info.zembula.com/kb/how-do-i-get-started-with-scratchit) ## [How do I export a CSV of my Top Users?](https://info.zembula.com/kb/how-do-i-export-a-csv-of-my-top-users) To collect all of your top users in a CSV file follow the steps below: [Read More](https://info.zembula.com/kb/how-do-i-export-a-csv-of-my-top-users) ## [We are sending the same campaign to a different segment. Can I clone my Scratching Page?](https://info.zembula.com/kb/we-are-sending-a-similar-campaign-to-a-different-segment.-can-i-clone-my-scratching-page) There are a many reasons why you may want to run a repurpose a scratching page for a new campaign. Common reasons are: [Read More](https://info.zembula.com/kb/we-are-sending-a-similar-campaign-to-a-different-segment.-can-i-clone-my-scratching-page) ## [Integrating With Responsys](https://info.zembula.com/kb/integrating-with-responsys) If you use Oracle's Responsys Interact, you can export Scratch-it content straight to your Content Library with the click of a button.  [Read More](https://info.zembula.com/kb/integrating-with-responsys) ## [I’m all done building. How do I view my finished scratching page?](https://info.zembula.com/kb/i-m-all-done-building.-where-do-i-find-my-scratching-page)  Great. You’ve finished building your scratching page! To view your live Scratch-it you will need to first publish it on the “Review & Publish” page. [Read More](https://info.zembula.com/kb/i-m-all-done-building.-where-do-i-find-my-scratching-page) ## [How do I set up my Scratching Page?](https://info.zembula.com/kb/how-do-i-set-up-my-scratching-page)  Setting up your Scratching Page is easy. We’ve added all the steps below: [Read More](https://info.zembula.com/kb/how-do-i-set-up-my-scratching-page) ## [How do I gain access to the advanced email editor?](https://info.zembula.com/kb/how-to-begin-using-the-advanced-email-editor) If you’re looking to add more customization to your email then possible in the [Simple Email Editor](https://info.zembula.com/kb/how-do-i-use-the-simple-email-designer), the Advanced Email Editor could be the perfect solution for you. [Read More](https://info.zembula.com/kb/how-to-begin-using-the-advanced-email-editor) ## [How do I use the Simple Email Designer?](https://info.zembula.com/kb/how-do-i-use-the-simple-email-designer) The Simple Email Designer is, well, simple. It makes it easy to build an email with no prior knowledge of html. [Read More](https://info.zembula.com/kb/how-do-i-use-the-simple-email-designer) ## [How do I choose an email template?](https://info.zembula.com/kb/how-to-choose-an-email-template) Upon opening the email builder in the Scratch-it platform you will be met with a list of template options. [Read More](https://info.zembula.com/kb/how-to-choose-an-email-template) ## [How do I add or delete a team member?](https://info.zembula.com/kb/how-do-i-add-or-delete-a-team-member) If you need to add another user/team member to the platform to make their own edits and changes, simply follow these steps. [Read More](https://info.zembula.com/kb/how-do-i-add-or-delete-a-team-member) ## [What security measures does Scratch-it take?](https://info.zembula.com/kb/what-security-measure-does-scratch-it-take) Keeping our customers' data secure is very important to Scratch-it. We go to considerable lengths to ensure that all data sent to Scratch-it is handled securely.   [Read More](https://info.zembula.com/kb/what-security-measure-does-scratch-it-take) ## [What happens if I expire my Scratch-it?](https://info.zembula.com/kb/what-happens-if-i-expire-my-scratch-it) If you expire your Scratch-it the scratching page will remain living. However, the scratch-it itself will not be available to interact with. There are two different ways to expire a live Scratch-it: [Read More](https://info.zembula.com/kb/what-happens-if-i-expire-my-scratch-it) ## [Where can I go for support when I have a question, emergency, or issue?](https://info.zembula.com/kb/where-can-i-go-for-support-when-i-have-a-question-emergency-or-issue) At Scratch-it we keep it real - in the process we provide really solid and comprehensive support. This support can come in 4 different ways based on your issue and preferred method of solving it. [Read More](https://info.zembula.com/kb/where-can-i-go-for-support-when-i-have-a-question-emergency-or-issue) ## [Can I change the scratching page to include two Scratch-its?](https://info.zembula.com/kb/can-i-change-the-scratching-page-to-include-two-scratch-its)  The scratching platform supports only one scratch-it per scratching page. Multiple option campaigns can be created within emails or Facebook posts by adding multiple images together that link out to individual, seperate scratching pages.  [Read More](https://info.zembula.com/kb/can-i-change-the-scratching-page-to-include-two-scratch-its) ## [What's my email service provider's merge tag for email address?](https://info.zembula.com/kb/whats-my-esps-email-merge-tag) Merge tags correspond to field data in your email lists, and can be used to insert personalized or dynamic content into your campaigns, signup forms, response emails, and workflow. [Read More](https://info.zembula.com/kb/whats-my-esps-email-merge-tag) [Next](https://info.zembula.com/kb/page/2) ## Still need some help? ### [Email Support](mailto:support@scratch-it.com?subject=Support%20Question%3A&body=Name%3A%0A%0AAccount%3A%0A%0AQuestion%3A) ## © Scratch-it [![facebook](https://info.zembula.com/hs-fs/hubfs/Knowledge_Base/facebook-icon.png?t=1440708030268&width=40&name=facebook-icon.png)](https://www.facebook.com/myscratchit) [![twitter](https://info.zembula.com/hs-fs/hubfs/Knowledge_Base/twitter-icon.png?t=1440708030366&width=40&name=twitter-icon.png)](https://twitter.com/scratchit) [![linkedin](https://info.zembula.com/hs-fs/hubfs/Knowledge_Base/linkedin-icon.png?t=1440708030282&width=40&name=linkedin-icon.png)](https://www.linkedin.com/company/scratch-it)